Shipping Policy
(The following terms and conditions are only applicable to those that within the Consumer Protection Act’s definition of a “Consumer”)
We take pride in getting your order to you quickly, safely, and with complete transparency. Whether you’re nearby or abroad, we aim to make every delivery simple and reliable.
Shipping Origin:
All orders are shipped or collected from our warehouse at:
F04, Route 24, 50 Herman St, Meadowdale, Germiston, 1614, https://maps.app.goo.gl/gJ9uu3CnBEUxtrBCA
We do not deliver outside of South Africa. You can arrange to collect from our warehouse.
2. Order Processing & Dispatch:
Orders are prepared and dispatched once payment is received and stock availability is confirmed.
Orders placed Monday–Friday before 3:00 PM are shipped the same day.
Orders placed after 3:00 PM, on weekends, or public holidays are shipped on the next working day.
After dispatch, you’ll receive:
A tracking number, and
A live tracking link to monitor your parcel’s journey.
If there’s any unexpected delay, we’ll contact you right away to discuss the best solution — whether that’s a revised delivery, a refund, or a replacement.
3. Local Collection & Own Courier Option:
Customers in the Meadowdale or surrounding areas may choose local pickup at our store.
You may also arrange your own courier to collect from our premises. Please email :
info@smilingshark.co.za, after placing your order so we can coordinate the pickup.
Pickup hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sundays and Public Holidays: Closed
4. Domestic Shipping (South Africa)
Delivery Timeframes:
General delivery takes 1-6 working days. Orders to main centres are usually delivered within 1-3 working days, while outlying areas may take 2-6 working days. Delivery times may vary depending on courier schedules or weather conditions.
We always dispatch orders as soon as possible, and any exceptions or delays outside this timeframe will be followed up directly with the courier and communicated to the customer.
Shipping Costs:
Orders of R500 and Above → Free delivery
Orders below R500 → A Flat rate of R50
Courier Partners:
We ship through trusted network of courier partners, including:
The Courier Guy
Buffalo
Deliveries are made to physical addresses only (no P.O. Boxes). Someone must be available to sign for the parcel upon delivery.
5. Tracking & Delivery Updates:
Once your parcel is dispatched, we’ll send you an email with your tracking number.
If tracking updates don’t appear within 72 hours, please contact us — we’ll follow up directly with the courier and keep you informed.
6. Delays, Damages & Missing Parcels:
If your parcel is delayed, lost, or arrives damaged, notify us as soon as possible.
We’ll liaise with our courier partners to investigate and, if necessary, replace or refund your order promptly.
Please include your order number and photos (for damaged parcels) to help us resolve it faster.
7. Customer Responsibilities:
Ensure your shipping details are correct at checkout.
Keep your tracking details for reference.
Arrange for someone to receive the parcel at the delivery address.
We are not responsible for delays caused by incorrect addresses, missed deliveries, or courier network disruptions, but we will always assist in resolving any issues.
8. Contact Us:
For any shipping or collection queries:
📧 info@smilingshark.co.za
📍 F04, Route 24, 50 Herman St, Meadowdale, Germiston, 1614,
📞 +27 788200076